FREQUENTLY ASKED QUESTIONS
Your cookies will be express delivered to a nominated address using Australia Post. Orders made before 2pm will be hand packed and posted the next business day. Once your order is in the post, your parcel will take up to two (2) business days to arrive. Please visit the Australia Post website for specific detail on metro and country postage times.
Please note that delivery delays may occur during any high volume order peak periods. Please order ahead of time to avoid disappointment.
While we endeavour to meet your needs with quick turnarounds and express postage options, we are unable to guarantee delivery times.
For prompt delivery, please ensure that the address provided is complete and correct, contains a postcode, and is able to accept deliveries. Some CBD and business addresses do not accept parcels, and have diversions in place with Australia Post to a nominated PO Box. BY POP Cookies will send to the address provided and cannot accept responsibility for addresses that are incomplete or incorrect.
We recommend that cookies be delivered to an address where somebody is available to immediately receive the order (home or workplace). If you are not at home to receive your order, and AusPost Safe Drop can not be activated, your cookies may be sent to your local post-office for collection.
BY POP Cookies travel well, however please ensure that any Safe Drop request indicates that cookies must be left out of the elements, including direct sunlight. Care should be taken to ensure that cookies are not left out in the heat, when delivery is to hot locations.
Please note that we cannot send to P.O. Boxes. Please include business name if cookies are being delivered to a business address. BY POP Cookies cannot be held accountable for cookies once delivery has occurred.
Once an order has been placed, we cannot change the delivery address so please ensure that the details you have provided are complete and correct.
All of our cookie orders are Express posted using Australia Post. Once your order is in the post, Australia Post guidelines indicate next business day delivery within the Express Post delivery network (generally metro) and fastest possible delivery for other areas. Please visit the Australia Post website for specific detail on metro and country postage times.
SENDING A GIFT
BY POP’s signature cookie range has been designed to offer beautiful, artisan specialty gifts for any occasion. The range includes marbled, colour-block and seasonal options that reflect current design trends. In short, it’s a classy little present.
OUR GIFT BOXES
Our beautiful BY POP gift boxes have been specially designed to coordinate with our signature cookie range. You can select your gift packaging when placing your cookie order to customise and personalise your BY POP cookie gift.
HAND-WRITTEN GIFT CARDS
All BY POP cookie orders include an optional complimentary gift card. Please use the message field if you would like to include a note to the recipient.
POSTAGE & HANDLING COSTS
Express postage and handling costs $12.50 per box.
CUSTOM ART ON A COOKIE
BY POP Cookies can be custom-made in colours and sizes to match the colour scheme of your special occasion (birthdays, weddings, religious celebrations, graduations, etc.). Please contact us at firstname.lastname@example.org o for further information about bonbonniere, party favours, and feature cookie platters for your special event.
MARKETING ART ON A COOKIE
BY POP makes cookies stamped with your business name, event or tag line that you can distribute as little bites of marketing to advertise your business or a specific campaign. Our designer will develop a cookie colour scheme to match your business brand, look and feel.
BY POP cookies should be stored at room temperature, out of direct sunlight. For maximum freshness, please transfer your cookies to an airtight container after receiving. BY POP have a long shelf life but are best consumed within 4 weeks of receiving.
Flour, Water, Milk, Butter, Egg, Sugar, Salt, Glucose Syrup, Wheat, Emulsifier (471), Humectant (422) Stabilisers (466,415) Preservative (202, 212), Food Acid, Certified Sustainable Vegetable Oil, Natural flavours. BY POP Cookie colours are hand blended using one or more of the following colourant ingredients: Carrageenan Gum, Citric Acid, Gelling Agent, Glaze (Shellac, Ethanol 16%), Glycerine Titanium Dioxide, less than 1/10 of one percent Sodium Benzoate and Potassium Sorbate, Modified Food Starch/Corn starch/Corn Syrup/Corn Flour, NaC7H5o2, Propylene Glycol, Soya Lecithin, Vegetable/Xanthan Gum. E110, 150D, E102, E102, E127, E129, E132, E133, E171, E172, E175, E202, E555, MICA 559, TITANIUM 171, 12%EtOH/Vol.
Contains wheat, gluten, egg and dairy. May contain traces of nuts and seeds including peanuts.
ART ON A COOKIE
BY POP Cookies was established with a love of art and design, and a desire to produce beautiful hand-made specialty gifts of the highest quality. Each of our cookies is hand-made, rolled, cut and decorated and stamped in small batches. This ensures the integrity of the product.
PRICES AND AVAILABILITY
Product prices and availability are subject to change without notice. Although we endeavour to meet all order requirements, BY POP reserves the right to cancel or refuse an order if we are unable to meet your needs.
QUESTIONS ABOUT YOUR ORDER
Your satisfaction is our highest priority. If you are not entirely satisfied with your order please contact us immediately so that we can work with you to resolve the problem.